One of the outcomes of the Digital Equity in Libraries research project was a set of two tools that can be used by libraries, staff, and volunteers to gain a sense of what knowledge, skills, and experiences adults bring to digital problem solving within a library setting. These tools are based on our findings and are intended to be used in face-to face individual meetings such as a reference interview with a library patron or in small groups.
The tasks and metacognitive scaffolding prompts and protocol within the Blueprint for Designing Digital Problem Solving Tasks tool were developed and refined with the
Multnomah County Library’s website resources in mind. We encourage other libraries to
adapt the tasks and observational protocol, or to develop a new and different observational protocol inspired by the design principles offered.
The Observing Digital Problem Solving Checklist was based on our findings. Like the Blueprint, librarians should make adaptations to fit the library within which the tool will be used.
If you adapt and use either tool, please let us know what you did and how it’s working for you!